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Welcome to the technical sessions schedule for the 2015 SEAFWA Annual Meeting.

NEW THIS YEAR!
The technical schedule is capable of being sorted by date (i.e, Monday, Nov. 2), track (i.e. Wildlife Technical Sessions), or session (i.e. Wildlife Session #1). You can also search for a presentation title (i.e. Changing Landscapes by Coalition), key term (i.e. striped bass), or presenter last name (i.e. Weaver). The sort and search functions can be found on the navigation panel on the right side of this page. If you hover over the "Schedule" button, you’ll also see different schedule view options (i.e. Grid or Simple). Try selecting each of them to see which view you prefer. 

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Back To Schedule
Wednesday, November 4 • 11:20am - 11:40am
North Carolina Wildlife Damage Control Agent Customer Survey

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Merril Cook, Daron Barnes, Brad Gunn, Kerry Linehan -North Carolina Wildlife Resource Commission

The Wildlife Damage Control Agent (WDCA) Program was established in 1995 to provide North Carolina citizens direct assistance with wildlife caused problems; provide public officials assistance with wildlife damage demands; provide income opportunities for citizens; and to assure that private citizens engaged in nuisance wildlife control are aware of relevant laws and approved methods of wildlife handling. To evaluate the success of the WDCAs’ performance, we conducted a statewide survey during late summer and fall of 2013, examining the views and opinions of 3,337 WDCA customers. Our questions focused on a brief description of the situation, the initial contact with the WDCA, the methods the WDCA explained and used, and the satisfaction with the WDCA’s service. Of those who responded (n=845; 29%), most customers indicated that they were satisfied with the services provided by the WDCA; many finding the agent prepared, knowledgeable, and timely relative to job completion. Additionally, customers indicated the WDCAs were respectful, polite, and responsive to follow ups or further issues. The survey provided insights to the success of the program and the impression left with the WDCA customer, which can be used to further relationships between the NCWRC, WDCAs, and WDCA customers. By gathering the opinions of the WDCA customer, we are able to expose and address potential gaps in professionalism, management practices, and work ethics. Management implications can improve technical guidance in training courses, the WDCAs’ understanding their role to the general public, and avenues the Commission uses to provide information to the general public.

Wednesday November 4, 2015 11:20am - 11:40am EST
Ballroom Salon A

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